Who this is for. All three roles. This chapter covers messaging, the tutor's "Media" section and who can leave a review, and when.
The "Messages" section
Every role has it. Inside there are two tabs: chats and notifications. Each has its own unread counter, and the combined one is visible on the section itself in the menu.
The list of conversations is on the left, the selected one on the right. If there are no conversations yet, it says so. If none is selected, the right side asks you to pick one.
The input field is labelled "Write a message...". An empty message cannot be sent. One message can be up to 2000 characters.
The list is sorted by recency: whoever wrote last is at the top.
A file cannot be attached to a chat message: files live in lessons and in homework.
Who can write to whom
There is one rule: messaging is only possible inside a tutor and student link.
- A tutor writes to the student and, if the student has a parent, separately to the parent. These are two different conversations and they never mix. That is why the student list shows two buttons, "Student" and "Parent". With no parent there is a single "Message" button.
- A student writes to their tutors.
- A parent writes to their children's tutors.
Student to student, parent to parent and tutor to tutor is not possible: there is no such link in the product.
If a tutor paused lessons with a student, the conversation is kept and stays available to both sides.
How to start a conversation
The first message creates the conversation by itself; there is no "create chat" button.
- Tutor: in the "Students" block press "Message" (or "Student" and "Parent" if there is a parent).
- Student and parent: "Profile", the "My tutors" block, the "Message" button in the tutor's card. If the tutor gave a phone number, a call button sits next to it: that is an ordinary call, not through the platform.
On the tutor's main screen there is a "Messages" card: it stands next to the schedule and shows as many recent conversations as fit its height. If there are more, the list inside the card scrolls. On the right of its header there is an "All →" link leading to the full section. If there are no conversations, it says so.
Notifications about messages
When someone writes to you, a notification arrives. Where exactly depends on your settings ("Profile", the "Notifications" card): the bell in the workspace always works, Telegram connects itself if you signed in through it, and push is enabled separately on each device.
Three messages in a row do not turn into three notifications: one conversation carries one notification with the latest message. That keeps a talkative counterpart from burying you in alerts.
The notification clears when you open the conversation.
Messages count as urgent and never go into the evening digest.
The notification feed
The notifications tab in "Messages" is the full list of what happened: lessons, homework, money, invitations. If nothing has happened, it says so.
The feed always works and needs nothing enabled. Even with push off and no Telegram, everything arrives here.
What exactly arrives, by role, is listed in "Basics".
The material library: the "Media" section
"Media" exists for tutors only. Students and parents do not have it: they see materials inside a lesson, and a separate section would be a button leading nowhere.
Under the "Media" heading there is an explanation: these are shared materials not tied to a lesson, and from here they can be attached to any lesson without uploading the file a second time.
That is the point of the section. A handout you show to every student is uploaded once and attached to any number of lessons, taking storage space once.
While the section is empty it suggests uploading what you show to more than one student: handouts, problem sets, links to worked examples.
What can be uploaded
Two buttons: "Upload file" and "Add link".
Files. One file up to 25 megabytes. PDF, images (JPG, PNG, WEBP, GIF), plain text, Word documents, Excel spreadsheets, PowerPoint presentations and ZIP archives are accepted. Any other type is rejected with a message saying that file type cannot be uploaded.
Links. The field expects an address starting with https. The hint says a YouTube link unfolds into a player. A YouTube link is shown right in the material card, so there is nothing to open separately.
Links take no storage space at all. So a long video walkthrough or a fat collection is easier to keep as a YouTube or Google Drive link than as a file. The workspace suggests this itself when you add a link.
A material can be removed with the "Remove material" button. Only your own materials can be removed.
Storage and how much space is left
On the right of "Media" there is a "Storage" card. It shows the space used, a fill bar and the total, as "of (total)".
Right now the allowance is the same for every tutor: 200 megabytes. By design the space comes with the pricing tier (200 megabytes on Basic, 2 gigabytes each on Master and Prime), but until paid tiers are switched on, one allowance applies to everyone. The exact number is always written in the card itself.
Under the bar there is a note: the space is shared with lesson materials, and the same file attached to several lessons takes it once.
Once more than 80 per cent is used, a warning appears saying the space is running out, together with the hint about links. At 90 per cent the bar turns red.
When the space runs out, uploading fails with a message asking you to delete materials you no longer need. Links can still be added.
Attaching a material to a lesson
From "Media": the material card has an "Attach to lesson" button. A short list of nearby lessons opens: first the upcoming ones by time, then recently finished ones, newest first. Cancelled lessons are not listed.
That way you can prepare a material for tomorrow's lesson and send a walkthrough after today's one.
If there are no suitable lessons, the list says so.
From a lesson: the "Lesson screen" button in the lesson card, the "Materials" block, the "Attach from media" button. If the library is empty, you get an explanation that materials are collected in "Media" and that one handout from there is attached to any number of lessons.
A student can put a file into the same materials block: they have an "Upload file" button there. They cannot attach a link or a material from the library. A parent sees and can download their child's lesson materials but cannot attach anything (see the chapter on lessons).
The same material cannot be attached to the same lesson twice: the workspace says it is already attached.
Lesson materials are visible to three people only: the tutor, the student and the student's parent.
A file link for someone without a workspace
The file card has a "Copy link" button. After you press it the label changes to "Copied".
That link is temporary: it works for one day and then stops opening. It exists for the case where a file has to go into a messenger rather than inside the workspace.
The button belongs to the owner of the material only. A student will not see it on a tutor's file, and the other way round.
Reviews
A review of a tutor can be left by a student or a parent. Tutors do not write or edit reviews: their "Reviews" card is read only.
When it becomes possible. At least one finished lesson with that tutor is needed. Until then there is no "Leave a review" button, and an attempt to save one ends with a message saying a review is only possible after at least one lesson held.
If the lessons stopped and the tutor moved to "Studied earlier", the right to review stays: the past experience has not gone anywhere.
How to leave one. The "Leave a review" button in the tutor's card. Give a rating from 1 to 5 (without one you are asked for it) and, if you like, write some text in the optional field about the lessons. Press "Save review".
One review per tutor. Saving again does not create a second review, it replaces your previous one. Your review is shown to you under a "Your review" heading and can be rewritten at any time.
What the tutor sees. Their profile has a "Reviews" card with the list, each entry carrying the author's name and rating. The average rating is shown only once there are three or more reviews: below that, a note says there are still few of them. If there are none at all, it says so.
That is deliberate, so one random review does not define a reputation.
For yourself: a student's rating and a parent's rating are two different reviews, tied to the author rather than to the child.
What to read next
- Lessons and materials.
- Money and pricing: storage space depends on the tier.
- Common questions and support.