Who this is for. Everyone. Short answers to what people ask most, with links to the detail. Split by role: tutors first, then students, then parents.
Tutor
Why can I not create a lesson? Most often there is no subject with a rate in your profile: the lesson price is calculated from it and has nowhere else to come from. Instead of a subject picker the form shows a button to fill in subjects in your profile. The second common reason: the student is archived, and no new lessons are created for them. The third: the chosen time overlaps another lesson of yours.
Is the student using the workspace, or am I just keeping their card? Look at the button in their row. If it says "Invite", they have no sign-in yet: you keep the card and they see nothing. If it says "Message" (or "Student" and "Parent"), they have a workspace.
I sent an invitation and the student says the link does not work. A link lives 7 days and works once. Create a new one. More in support.
I added a student by hand and then they signed up themselves. Will there be two? No, if you entered their phone number. The card and the account are merged by number, and the history of lessons and assignments stays where it is.
How do I delete a student? You do not, and that is deliberate. There is the archive: the "Archive" button. The student leaves the list, no new lessons are created for them, and the history, the messages and the scheduled lessons stay. You can bring them back at any time.
The student was in the lesson but did not mark attendance. Can I fix it? Yes, while the "waiting for the student" note is there: a "Mark attendance" button sits next to it. The window is the same as the student's, and yesterday's lesson cannot be marked. The student and the parent will see that you were the one who marked it.
The student cancelled an hour before the start. Will I be paid? Yes, if an hour is less than your late cancellation window. Such a lesson gets the "Late cancellation" state and counts as held. You set the window yourself in "Finance", the "Lesson cancellation" card, from 2 to 48 hours. One exception: if you scheduled the lesson very recently and already inside the window, the student has two hours for an ordinary cancellation.
I charged by mistake, how do I undo it? The "Return the charge" button in the lesson card. There is no deadline. The lesson stays in the "Late cancellation" state, but there will be no money for it, and the payer sees a note that nothing is owed.
Where do I see how much I earned this month? "Finance", the "Monthly report" link. It has a table of lessons, a summary by student and the line with the amount for the e-Salyq receipt. Only lessons that were settled with you are included.
Why are there zeros in "Finance"? Because payments on the site are not live yet: money goes past the platform, and everything counted from payments is zero. The real numbers are in "Lessons held, worth", "Paid directly" and "Awaiting payment". More in what is not live yet.
Will I be invoiced for the pricing tier? Not during the pilot. The tier is calculated and shown in the "Your month" card, but no invoice is issued, no debt grows, and there is no way to pay in the workspace.
The student count looks odd. The tier counts students with at least one lesson this month, excluding cancelled ones. A scheduled lesson counts too. So the number may differ from the length of your student list.
Where did the Google Meet link go? It appears once Google Calendar is connected and the lesson has travelled to the calendar (which takes up to a quarter of an hour). The day of the lesson does not matter: the link is visible in advance. If you do not feel like waiting, or the lesson is more than a week away, press "Create Meet link" in the lesson card. The platform has no link of its own, and a custom one cannot be entered.
What does the student see of what I write in a lesson? They see the lesson topic, not the notes. Notes about a student in their file are visible to nobody but you, and only you can edit or delete them.
Student
How do I get a workspace? Only through a link from a tutor. Students cannot sign up on their own.
I opened the link and it says the invitation was not found. The link expired (it lives 7 days) or has already been used. Ask for a new one.
Can I schedule a lesson for myself? No, the tutor runs the schedule.
I forgot to press "I am in the lesson", what now? Nothing. The mark affects neither money nor settlements, and the tutor will finish the lesson anyway. On top of that, they can mark attendance for you in the same window: then instead of "Attendance confirmed" it says the tutor marked it.
I want to cancel a lesson but I am afraid of being charged. The workspace tells you right in the cancellation dialog. If there is more time than the tutor's window, it says the lesson will not be charged. If there is less, the heading changes to ask whether to cancel and be charged, and shows the amount. The decision is yours.
I was charged for a cancellation, but the tutor said I should not have been. They can return the charge on their side. After that, a note appears next to the lesson status saying the charge was returned and nothing is owed, and it leaves the "Due, all time" line.
Can I attach a file to a lesson? Yes, the lesson screen has an "Upload file" button. You cannot attach a link; only the tutor can. Files for homework are attached separately, up to five of them.
Why is everything zero in "Finance"? Paying through the site is not live yet: you pay the tutor directly, and the workspace keeps the books. The "Paid in 30 days" line shows the lessons the tutor marked as paid.
A tutor disappeared from the list. Look further down: "Profile" has a "Studied earlier" block. It means the tutor archived the link. Messages and history stay, and a review can still be left.
How do I change my name or photo? In the student workspace the personal card is not editable. Ask your tutor or write to support.
Parent
How do I get a workspace for my child? Accept the tutor's invitation as a parent and fill in the student's details. The workspace appears for you; the child has no sign-in of their own until the tutor sends them a separate invitation.
Is the child's phone number required? The field is required, and it is worth using a real number: that is what later connects the card to the child's own sign-in, if they get one.
I have two children with the same tutor. Those are two separate links. The lessons block gets an "All children" filter and a button per child, and in "Finance" a note under the tutor's card says the balance is shared between both children, when it is.
Where do I see what happened in a lesson? The "All completed" button in the "Lessons" block. It shows the state of the lesson, the attendance mark, the actual time, the topic and the homework text, if the tutor filled them in.
Can I write to the tutor first? Yes. In "Profile", in the tutor's card, there is a "Message" button: the conversation is created by itself if there was none.
Can I mark homework as done for my child? Yes, the buttons to mark it done and to remove the mark are available to you, as is attaching files to the assignment.
Where are the lesson materials? In the lesson card, the "Materials" button. You can view and download them but not attach your own: lesson materials are the business of the tutor and the child. Your files go to the homework.
What is the report that arrives once a month? A summary per "child and tutor" pair for the past month: how many lessons happened and for how much, how much was paid and how much is left. It arrives wherever your other notifications do.
For everyone
Can I sign in with a method other than the one I signed up with? Yes, if that method is attached to your account. There is one account, and sign-in methods simply attach to it. The list of yours is in "Profile", in the account settings.
The code does not arrive. A walkthrough for each method is in support.
How do I change my phone number? Only through support: the number identifies the account and is how invitations find you.
How do I install the workspace on my phone? On iPhone: Safari, the "Share" button, then "Add to Home Screen". On Android: Chrome, the three-dot menu, "Install app". There is no install button inside the workspace.
What happens if I delete my account? For 30 days nothing changes and any sign-in cancels the deletion. After that personal data is erased and other people see "Deleted user" in your place. For another year signing in brings the account back. Money records are never deleted. In detail in "Basics".
Does the site collect statistics? Yes, its own, with no external services: visits to public pages are counted. Only daily counters are stored, with no IP address and no full page address, and the browser gets a random number in a cookie for 90 days. People signed in to the workspace are not counted at all. The details are in the privacy policy.